Delivery Information & FAQs

Where Do We Deliver?

We deliver to most areas of mainland UK. Deliveries to the Scottish Highlands, the Isle of Man and other offshore UK locations may incur additional charges or require a bespoke delivery quotation.

Please contact us on 07967 274344 to discuss delivery availability and obtain a quote.

How Much Does Delivery Cost?

Delivery charges are as follows:

Yorkshire: £16.95

Outside of Yorkshire: £28.95

How Are Our Products Delivered?

We use a national pallet distribution network to deliver the majority of our products. Goods are generally delivered on wooden pallets using large delivery vehicles equipped with a tail lift and pallet truck.

Kerbside delivery is the standard service. Where access and delivery conditions permit, the driver will endeavour to place the pallet as close to your property as reasonably possible. However, delivery beyond the kerbside cannot be guaranteed.

Please ensure that your delivery location is accessible to a large delivery vehicle and has a suitable, firm surface for unloading.

Pallets cannot be moved across loose or uneven surfaces, including gravel and grass, or carried up steps. We are also unable to move materials along garden paths or into rear gardens.

Deliveries require suitable access over firm, hard surfaces that can safely accommodate the delivery vehicle and pallet truck without causing damage.

Please note: We cannot generally move pallets across gravel driveways. Where it is safe and practical to unload a pallet directly onto a gravel driveway, we will endeavour to do so at the driver's discretion.

Please check your access arrangements carefully before placing your order. Additional delivery or return charges may apply if delivery cannot be completed due to unsuitable access.

Returns

If you wish to arrange a return, please contact us by telephone on 07967 274344 before making any arrangements.

We will confirm any applicable return costs before arranging collection. Where the customer is responsible for return costs, these will depend on the size of the order, the collection location and the transport arrangements.

If delivery cannot be completed due to restricted access or other circumstances for which the customer is responsible, the customer may be liable for both outward and return delivery costs, subject to applicable consumer rights.

Nothing in this policy affects your statutory cancellation or refund rights.

How Can I Check the Status of My Order?

Our delivery partner will contact you to arrange delivery where applicable.

If you have any questions about your order or delivery arrangements, please contact us on 07967 274344.

Which Courier Service Do We Use?

We use The Pallet Network, a national pallet distribution network, to deliver the majority of our products.

What Should I Do If There Is a Problem With My Delivery?

If you experience any issues with your delivery, please contact us on 07967 274344.

Please provide your order details and a description of the issue. Photographs may also be helpful where goods arrive damaged or there is a problem with the delivery.

We will investigate the matter and do our best to resolve it as quickly as possible.