Terms and Conditions

Last updated: 24 October 2026

1. About Us

These Terms and Conditions apply to your use of the MS Woodchip & Bark website and any orders placed through it.

Our contact details are:

Business name: MS Woodchip & Bark

Business address: Ashfield Farm, Blackwoods, York, YO61 3ER

Email: [INSERT EMAIL ADDRESS]

Telephone: 07967274344

By using our website or placing an order, you agree to these Terms and Conditions. Nothing in these terms affects your statutory rights.

2. Our Products

We supply woodchip, bark and sand for a variety of uses, including landscaping, garden projects, chicken runs and children's play areas.

We make every effort to ensure that product descriptions and images are accurate. However, as our products are natural materials, variations in colour, texture, size and appearance may occur between batches.

Product images are for illustrative purposes and may not represent the exact appearance of every delivery.

Customers are responsible for checking that the products they select are suitable for their intended use. If you require further information about a product, please contact us before placing your order.

3. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

We reserve the right to decline or cancel an order where necessary, including where a product is unavailable, a pricing error has occurred or delivery cannot reasonably be completed.

We will contact you using the details provided at checkout if there is an issue with your order.

Please check your order carefully before completing your purchase. If you wish to amend or cancel an order, contact us as soon as possible. Once an order has been dispatched, it may not be possible to stop the delivery. This does not affect any statutory cancellation rights you may have.

4. Prices and Payment

All prices displayed on our website are inclusive of VAT, where applicable.

Delivery charges may vary depending on your postcode, the products ordered, the order size and the delivery location. Applicable delivery charges will be displayed or confirmed before you complete your purchase.

Payment must be made using the payment methods available on our website.

We reserve the right to change product prices at any time. Changes will not affect orders already accepted, except where a genuine pricing error has occurred and subject to applicable law.

5. Delivery

We accept orders from customers throughout the UK. Delivery availability, charges and arrangements depend on the delivery address, products ordered and the service available for that location.

Delivery charges will be calculated or confirmed before your order is completed. If you are unsure whether we can deliver to your postcode, please contact us before ordering.

Delivery dates and times are estimates unless expressly confirmed otherwise. We will make reasonable efforts to deliver within the estimated timeframe but cannot guarantee delivery dates where these depend on third-party carriers.

Customers must provide an accurate delivery address and ensure that suitable access is available for the delivery vehicle and unloading.

Please notify us before ordering of any access restrictions, including narrow roads, restricted entrances or other conditions that could prevent delivery.

Where delivery cannot be completed due to restricted access, an inaccurate address or other circumstances for which the customer is responsible, additional delivery or return charges may apply. Any applicable charges will be explained to the customer.

6. Cancellations and Returns

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible by telephone on [INSERT TELEPHONE NUMBER] or by email at [INSERT EMAIL ADDRESS].

Once an order has been dispatched, it may not be possible to stop the delivery. Please contact us to discuss the available options. Your statutory cancellation rights remain unaffected.

Returns

If you wish to arrange a return, please contact us by telephone or email using the details above. Please do not arrange your own return collection without contacting us first.

We will confirm any applicable return costs before arranging collection. Where the customer is responsible for the return costs, these will be payable by the customer.

Return costs will depend on the order size, delivery location and collection arrangements. Where delivery cannot be completed due to restricted access or other circumstances for which the customer is responsible, the customer may be liable for the costs of both the outward and return delivery, subject to applicable law.

Nothing in this section limits any statutory cancellation, return or refund rights you may have under applicable consumer protection legislation.

7. Damaged, Missing or Incorrect Goods

Please check your delivery as soon as reasonably possible after receipt.

If your order arrives damaged, is incomplete or contains incorrect products, please contact us at [INSERT EMAIL ADDRESS] or [INSERT TELEPHONE NUMBER], providing your order number and details of the issue. Photographs may help us assess the matter.

We will investigate and work with you to resolve the issue in accordance with your statutory rights.

This section does not affect your legal rights in relation to faulty, damaged or incorrectly supplied goods.

8. Product Suitability and Use

Our products are supplied for the uses described in their respective product listings.

Where products are intended for children's play areas or other applications requiring particular safety or performance standards, customers should check the relevant product information and any available supporting documentation before use.

Customers should not assume that a product meets a particular standard or certification unless this is expressly stated for that product.

9. Website Information

We make reasonable efforts to ensure that the information on our website is accurate and up to date. However, errors or omissions may occasionally occur, including in product descriptions, prices, availability and delivery information.

If we identify a material error affecting an order, we will contact the customer to discuss the available options. Any refund due following cancellation will be provided in accordance with applicable law.

We may update product listings, website content and product availability from time to time.

10. Liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.

For consumers, these terms do not affect statutory rights, including rights relating to goods that are not of satisfactory quality, are not fit for purpose or are not as described.

Subject to applicable law, we are not responsible for losses arising from misuse of our products or their use outside the stated intended purpose.

11. Privacy

We collect and process personal information in accordance with our Privacy Policy.

Information provided when placing an order, including contact, payment and delivery details, will be used to process your purchase, arrange delivery, communicate with you about your order and fulfil our legal obligations.

Please refer to our Privacy Policy for further information.

12. Third-Party Services and Links

Our website may use third-party services, including payment providers and delivery companies, to help us operate our business and fulfil orders.

External websites linked from our website are operated independently. Accessing those websites is at your own discretion and subject to their respective terms and policies.

13. Intellectual Property

Unless otherwise stated, the content on our website, including text, photographs, graphics, logos and product descriptions, is owned by or licensed to MS Woodchip & Bark.

You may not reproduce or use our website content for commercial purposes without prior written permission, except where permitted by law.

14. Changes to These Terms

We may update these Terms and Conditions from time to time. The latest version will be published on our website, together with the date of the most recent update.

The terms applicable to an order will be those in force when the order is placed, subject to any changes agreed between us or required by law.

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, subject to any mandatory legal protections applicable to consumers.

Any disputes will be dealt with by the courts with appropriate jurisdiction.

16. Contact Us

If you have any questions about these Terms and Conditions, our products or an order, please contact us.

MS Woodchip & Bark

Email: [INSERT EMAIL ADDRESS]

Telephone: 07967274344

Address: Ashfield Farm, Blackwoods, York, YO61 3ER